Account Management

When you work with us, you are assigned an Account Manager to ensure you receive the best service and advice possible. Through our Account Management we aim to build a relationship that can deliver better results for you by gaining a better understanding of your business.

Your Account Manager will:

• act as your first point of contact once we are working together
• keep you updated on progress and alert you to possible risks and upcoming opportunities
• share ideas and advise you on best practice

Communication is key to achieve this if customers are to continue leveraging their initial investment whilst gaining further return through new developments. The first meeting between you and your Account Manager will be at project initiation (after consultancy phase).  For the initial project the Account Manager will act as senior supplier for you to call on should you need to escalate an issue or requirement. Account Managers will also be there to organise the contracts between both parties. Once the initial project is completed the Account Manager will continue working with you to reach set targets and objectives. Communication is a huge part of the on-going relationship and a communication plan is put in place at the outset. Fusion Workshop’s normal communication plan follows the format below but it can change to suit your business needs.

• Weekly – call / update on outstanding/completed/new work
• Monthly – meeting if required to work/ideas/issues
• Quarter review
  

All of this is flexible and Fusion Workshop’s Account Managers are able to work with you to devise the best ways to communicate. You will be given details on who to contact at different project stages, should it be new, on-going work or even any issues that may arise (i.e. Account Manager, Support or Production). Through developing a greater understanding of each other’s business it becomes easier to develop networking opportunities, prospects and areas for improvement.