Welsh Water appoint Fusionworkshop

New supplier for digital services

17 April 2014
Welsh Water lake

Dwr Cymru Welsh Water has appointed Fusionworkshop to provide a range of digital services. The selection process examined innovative use of Sitecore CMS and imaginative design plus an ability to articulate customer requirements into solutions to enhance the customer experience. Fusionworkshop’s track record in Sitecore support, build and its accreditation in ISO27001: 2005 was taken into account. The company will provide guidance on digital strategy, conduct stakeholder interviews, requirements gathering and perform improvements to the current website to provide the best customer experience across all devices.


Welsh Water was looking for a supplier with the ability to design and develop a new responsive website to allow customers to access the website across a range of devices including mobile and tablet. Fusionworkshop was able to demonstrate expertise in adaptive websites using Sitecore to create multiple views optimised for each media type.

24x7 Support

Fusionworkshop will provide 24x7 Sitecore support - the Service Level Agreement underlines the requirement for the public to have access to Welsh Water’s online services all year round and to ensure that technical support meets high availability standards.

Development & Testing

Fusionworkshop will advise on user experience, interaction design and carry out development and testing based on user experience and interactive design. This includes its approach to testing and deployment, providing detailed information on the creation of test plans and test cases which could include: Acceptance testing, Regression testing, Performance testing, Cross browser testing, Penetration testing, Multiple device testing and User Acceptance Testing. Included in the scope is a plan detailing how content will be migrated and governed. Other service areas included are: analytics, reporting, knowledge transfer and custom Sitecore training.

Fusionworkshop’s Ali Saigar commented: “We are proud to be working with Welsh Water and consider them to be a strategically important customer. They are a great example of a utility company embracing the digital revolution with an ambition to provide services to their customers across the growing range of mobile channels.”